Policies

Refunds & Exchanges:

London Lane Boutique does not allow for refunds or exchanges unless one of the following has occurred:

1) Item received is the incorrect size (this means you were sent the wrong size compared to your order)

2) Product is damaged on my end (this would include seams or fabric defects that did not occur during shipping)

Please double check all sizing before you place an order and keep in mind the turn around time to receive items. Because mostly everything is made to order, refunds or exchanges will not be made if you have chosen the incorrect size.

Should you need to exchange or return an item that follows the above mentioned reasons, please send an email to londonlaneboutique@yahoo.com within 48 hours of receiving your package to start this process. Your item MUST be unused and in the same condition that you received it. You will be responsible for paying shipping costs to return any items.

 

Shipping:

Combined shipping on separate orders cannot be done. I am a one gal show and it would take entirely too long for me to offer combined shipping on multiple orders that are placed separately. 

Pre-order shipping and other orders - If you check out and you have pre-order items AND regular items, your entire order will NOT be shipped until EVERYTHING is ready. Pre-orders typically have a longer TAT. If you want your other items when they are finished versus waiting for everything at once, you will need to check out separately and pay 2 shipping fees. Same goes for RTS items.

RTS items will ship within 1-3 business days from the order being placed. Please allow 2-5 business days for shipping. 

Once your item is accepted by USPS, London Lane Boutique is in no way responsible for lost, stolen, or damaged packages.